Q&A
Q: Do you have physical store
A: No, we don’t have physical store, and we don’t have a plan to open a store in near future.
Q: What payment method do you accept
A: We take all major payments including credit cards, Apple Pay, GPay, Alipay, wechat pay and EMT. We do not take Cash. For pickup order over $500, we might reject the online credit card payment and you would need to pay that in person with chip and PIN to prevent unauthorized transaction.
Q: How long it takes to receive my order
A: We process and fullfil your order the same day we receive it. In addtion, we offer same-day delivery to GTA Area, order receive by 2 P.M will be delivered the same day (except ontario statutory holidays ).
Q: Do you ship to the US
A: Unfortunately, shipping to US addresses has been temporarily paused due to the tariffs imposed by the Trump administration. We have explored alternative shipping methods; however, the combined shipping costs and tariff fees typically exceed the cost of the kits themselves.
Q: What currency we use here on this website?
A: If you’re located in Canada, the price you see is Canadian Dollars (CA$). If you’re located in the US, the price you see is the US dollar (US$). You can find the symbols(CA$/US$) in your cart.
Q: Stolen packages
A: We’re not responsible for lost or stolen packages. If you’re unsure you would be home at the time delivery arrives. Please send us instruction when placing the order. If package gets lost during the transit and you didn’t purchase additional insurance, we will issue a refund up to CA$100. Please consider adding an additional shipping coverage when ordering.
Q: Do you offer price match?
A: We do not offer price matching, unlike some other retailers. Our pricing strategy is based on the Japanese Yen Manufacturer’s Suggested Retail Price (MRSP) and is not influenced by the product’s popularity. We review our product price periodically to ensure our pricing remains competitive. We take pride in offering highly competitive prices for limited P.Bandai and Gundam Base products, as well as non-limited products.
More questions?
Just shot us an email at customerservice@tokotokomall.ca or leave us text msg at 647-299 9598, We are here to assist you!